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In most cases parking is on site at the hotel when a Hotel Park and Fly package is booked with us. If the package includes alternative parking arrangements it will be made clear at the time of booking. Some hotels reserve the right to request that guests take their cars to an overflow car park during peak periods; others may utilise a car park management company to do this.
Many car parks and Meet and Greet providers are unable to accommodate long wheelbase vehicles so please contact us directly via telephone or email regarding this issue. Please note that if a long wheelbase vehicle is accepted, a surcharge will apply.
The majority of car parks at London City Airport have height restrictions, so we recommend contacting us directly if your vehicle is over 2 meters high.
If a car park featured on this site holds the Park Mark award it will be made clear. We only feature reputable, secure and fully insured car park operators, all of which have undergone a full site visit and inspection.
No. The credit or debit card used at the time of the booking will be used by the hotel to guarantee the reservation. However, if you have booked a room or room & parking package that requires a deposit, the deposit will be charged to the card used.
Yes, all hotels on this site offer overnight parking. Some offer complimentary overnight parking, although most have an overnight rate that is payable to the hotel locally.
Simply email support@londoncityparking.com and be sure to include your Booking ID Number. Please check your confirmation email to clarify at which point your booking will become non-cancellable.
Yes, if you have made a booking that requires payment on arrival at the hotel your room will be held for late arrival using your credit card as guarantee. If you have booked an advance purchase rate then of course your room will be kept for you and will not be re-sold.
If breakfast is included in the rate it will be clearly stated. Some rates include breakfast and others do not. Remember that the airport offers plenty of restaurants and cafes that serve breakfast.
The hotels we feature offer secure airport parking. Many of the hotel car parks have been awarded Park Mark certification. Please note, as with all car parks, vehicles are left at the owner's risk.
Please read our privacy policy for more details on what happens to your personal information.
If your booking is not an advance purchase rate then it can be amended. There is no admin fee to process this amendment but any changes to the dates and times of your booking may incur an extra charge. Please note that discounted advance purchase bookings cannot be amended or cancelled.
There are various ways in which you can amend your vehicle details prior to your trip. Simply click on 'manage my booking' at the top of the page and enter the new details manually. Alternatively, you can send us an email or give us a call. Please note, these amendments will only be actioned during office hours, which do not include weekends. If you are unable to action this amendment yourself and our offices are closed, please be aware that you are able to arrive at your car parking booking and notify a staff member there of the change.
